Frequently Asked Questions
Everything you need to know about shopping with ETHNC.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days for domestic orders. International shipping times vary by destination but generally arrive within 10-15 business days.
How do I process a return or exchange?
Items can be returned or exchanged within 30 days of delivery, provided they are unworn, unwashed, and have the original tags attached. Simply visit our Returns Portal to start the process.
What payment methods do you accept?
ETHNC accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.
Are your materials sustainably sourced?
At ETHNC, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes to ensure our garments are as kind to the planet as they are to your wardrobe.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey in real-time.